Windows 10 - Will Reckon desktop products be FULLY COMPATIBLE ?


Windows 10 is to be released later this year. Microsoft have stated will be a free upgrade for Windows 7, Windows 8 and 8.1.
As it will be free there will be a mass migration to windows 10.
Can RECKON please test and assure all customers that RECKON desktop products will be compatible.
If there are issues, then RECKON customers need to be clearly advised BEFORE WINDOWS 10 IS RELEASED
Comments
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Steve mate, I'm pretty sure Reckon 2016 will be. There isn't any reason why prior releases would be or indeed should be. I cannot believe there are still users still running XP but I see this about once a week.1
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Andrew mate, I respectfully could not disagree more. You can download Virtual machine if you want or you can do what I do and run Windows 7 in a separate partition. Reckon don't make software to run on Dos or Windows 3.1 any longer. And I don't expect them to.0
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Experience tells me that Reckon software will be compatible. However and this is a big worry, current bugs like updating share price impossible since 19th of February will not be fixed. So we will have compatible bugs. Hardly an achievement in my view.
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Andy it's a pity you missed my point. Windows 7 is almost six years old. That's an eternity in technology terms. And there is nothing stopping anyone from operating 7 and 10 in a dual boot environment. In fact it would be advisable on ms previous form. At least until 10.10
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Andy mate well we shall see. The last upgrade of an operating system I did was from 95 to 98. It did not end well. I have not attempted to do that since. I'm pretty sure you will be able to dual boot by the way. I disagree about the level of tech proficiency of my Reckon clients as well. I support dozens of them. If they can't fix things I will support them remotely.0
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Guys your comments are valid, but not addressing the original question. You have made a simple question very complex. I am a computer technician and can understand, but the vast majority of RECKON customers are just users of the product and cannot understand these comments.
Can someone at RECKON please clearly respond to the original question ?
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Hi All, I've raised this one our developers who has advised the following;
Although win10 will not be supported - the products should work. We are still testing with win10 tech preview - as there is no official date for the final release we are unsure if there will be any issues with the final version. At this point we have found no faults - in saying this Win 10 is not yet available (only the Tech Preview) and thus things could change.
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Thanks Mirko.
I have a non-production PC running the Tech Preview (latest release) and MS Office 2013. I am willing to assist with testing. Just need a download link and installation key.
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Steve mate I have the tech preview. I will only be testing 2014 and 2015. Reckon should not need to support anything older0
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MS Office 2013 is the latest version for Windows computers1
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Hi Mirko,
I have Reckon Accounts Personal Plus 2015 and it and its pervious version run in Windows 8.1 but are incompatible with Internet Explorer 11 which crashes if Reckon is open. This is a long standing problem which has not yet been fixed. I don't hold much hope on any of the two versions of IE which will be available in Win10 in late July to fix the problem. Do you know if the tests to which you refer include the compatibility with the associated internet explorers?
Dima
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Andrew mate I don't know what you are talking about. It's got nothing to do with what I want. Reckon have had a policy for ten years so they don't support the older versions.0
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Hi Andrew and Kevin,
I would appreciate your comments on my question I asked Mirko about 4 hours ago.
Dima
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Dima no one should be using Internet Explorer 11. It's just too flaky. I stick to Chrome or an old version of Firefox in a pinch. I also have up to date anti virus. IE 11 is too slow to be considered business grade0
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Thanks Kevin. Are you able to do any compatibility tests on the replacement (Spartan?) for IE in Windows 10?
Dima
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Hi Andrew,
The problem has been reported previously by others, see Knowledgebase ID 5053 "Internet Explorer v11 crashes when Reckon Accounts Personal range is launched in Windows 8.1"
The solution proposed there, I think, is quite ridiculous for a responsible company to make when dealing with the most used browser. That is the reason I personally have not logged a support request.
The problem does not arise when I use Chrome.
Dima
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"They only care about the cloud products now. The desktop products are dead to them and are all in 'maintenance' mode"
Andrew I agree with this. I am an Advantage member. I have used all QuickBooks/Reckon desktop versions since 2008.
I was involved in beta testing a couple years ago. Basically all my comments and suggestions were ignored. Some issues have persisted over several versions. And some new issues have emerged in 2015
I will not be moving to the cloud for various reasons:
Not everyone has access to good internet access, necessary for using cloud products. In regional areas, NBN is still years way.
Reading this forum, I see so many issues with the cloud product, I am glad I never went this way
So I am basically locked into desktop products in foreseeable future
The imminent arrival of Windows 10 will only add more issues to the mix
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Mirko: "Although win10 will not be supported - the products should work."
Mirko we are now 1 month from release of Windows 10. A CLEAR RESPONSE is needed to the original title of this thread, and clearly communicated to ALL Reckon customers
"Windows 10 - Will Reckon desktop products be FULLY COMPATIBLE ?"
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Andrew good luck finding another accounting software suite with all the functionality and multi user capability for less dollars. Most other packages would cost thousands of dollars0
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Andy mate, I don't drink ANYTHING with sugar in it. I sure as hell fire wouldn't be drinking kool aid. Who on earth did your requirements anaylsis before you settled on Reckon anyway? Honestly its a bit too late to be blaming the software now.0
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Andy mate pretty sure I told you. I never drink Kool aid. Ever.0
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Update and expansion to my previous post:
I’ve again raised this topic with our development team - they've advised the following;
All testing on the newest Win10 Tech Preview (Build 10130 64bit & Office 13) has passed on our latest software releases. Our Developers are still testing with each new Win 10 Tech Preview, as it becomes available, until the actual release of Win 10 – if any issues arise they will be looked into as a priority. At this stage Development are confident our latest software releases will work with the release of Win 10.
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Hi Mirko,
Thanks for the update but I don’t think it answers my question (4 days ago). Will Reckon Accounts Personal Plus 2015 interfere with the any of the two browsers which Win10 is reported to have?
The current Personal Plus, as you know, crashes IE11.
Your advice would be appreciated.
Dima
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Hey Dima, the developers were testing this specific quirk with Reckon Personal Plus (RPP) 2015 & “Project Spartan", opening and closing RPP and just leaving it running while browsing - they found nothing untoward. So at this point in time, we can say it should have no idiosyncrasies so long as ?Project Spartan? stays the same as it is. ^Mirko
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Hi Mirko, your helpful reply to my question is very much appreciated.
Dima
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Hey Andrew, give this support note a look into. Let me know how you go.
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Hey Andrew, I've passed on your feedback to the Development Team to look into. I'll be in touch with further info, once available.
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Hey Andrew, from my understanding almost all testing is running as Admin. One of our QA Testers advised he managed to get Accounts to email by following the existing support notes from previous versions - listed below;
- https://community.reckon.com/reckon/topics/printer_not_activated_error_code_20
- https://community.reckon.com/reckon/topics/a9l45bkc1h76t
- https://community.reckon.com/reckon/topics/internal_error_has_occurred_while_preparing_you_message
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Thanks for your further and well reasoned feedback Andrew. I'll pass all this on to the relevant stakeholders. ^Mirko
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Hey again Andrew, Im still having the email issue, with not sending, been trying different suggestions that I have found, none working, so I have had to save payslips in pdf on my pc and then send from there. Do you have a suggestion for this, Thank You Elaine2
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Thanks Andrew, Yes Window 7, I didn't even like the look of 8, as for 95 I stayed away from that too. went from 3.11 to 98 then to xp then to 7 then a big early mistake for 10 - but it still doesn't excuse Reckon for poor service for their product, its like they have our money and that's it they no interest, thank you also for the roll back article2
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After spending two days (while trying to do invoicing) trying all the different possibilities, I've given up and will be rolling back to windows 7 ... I'm really disappointed with Reckon, I've already moved from the hosted version back to the desktop version (and paying a higher price) and now I can't even run windows 10! And in the mean time I'm just supposed to keep hoping that Reckon will fix this problem with the 2016 version maybe next year. Reckon is getting to be a joke.2
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Reckon plus 2014 & Windows 10 work!
I followed the instruction below. Hope it will help you too.
As it said, by default, Windows 10 does not have Microsoft .Net Framework 3.5.1 activated, an important service for installation (for running Reckon with Windows 10 in my own case)
http://kb.reckon.com.au/quickfaq.asp#6.Activate Microsoft .Net Framework 3.5.1
1. Control Panel > Programs and Features
2. Turn Windows features on or off
3. Scroll down the list to Microsoft .NET Framework 3.5.1 and tick the box.
4. Click OK to save and exit.
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Yes that solved the email problem, thank you2
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I agree with many of Andrew's comments, as there are a lot of Win 8/8.1 users who will be keen to take up Win 10. This expected preference by many Reckon users for Win 10 and the considerable attention it's release has generated, should have resulted in better testing of Win 10 by Reckon.
Kevin, I am really not sure what point you were trying to make. I note you ignored Vista.
There have been a number of Win 10 problems mentioned in this thread and it is disappointing that Reckon have not been more proactive in publishing fixes for these problems. ( should I have expected this to change !)
John
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As someone who has now had to roll back to windows 7 .. I can say it Reckon finally works without any print issues or email issues unlike 10. I've lost three days to this and had an IT consultant here trying all the different things that have been suggested to try... Reckon needs to sort out the issues with windows 10 because despite what they say above, there is issues and they aren't doing anything about either fixing them (or admitting there are issues), and they need to tell people to hold off installing 10 for whatever length of time they need to fix the issues (as the OP asked four months ago!!)2
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Agreed Rachel. Reckon have sadly failed to respond to my original post.
I am staying with Win 8.1 until Reckon CERTIFY? that desktop products are FULLY COMPATIBLE with Windows 10
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Hello Everyone,
A quick update on where we are at with Windows 10.
We have now completed initial testing on Windows 10 and while we haven’t found any issues that will stop users from being able to run Reckon Accounts on Windows 10, we can’t guarantee some users won’t experience, some unexpected behaviours’.
We expect a full test of Reckon Accounts to be completed by the end of August. At which time we will provide an update via the Knowledge Browser & the Community
If you experience Error 1920.Service QuickBooks Database Manager Service (QBCFMonitorService) failed to start, please check that Microsoft .NET Framework 3.5.1 has been turned on. See the KB at: http://kb.reckon.com.au/issue_view.asp?ID=5256 for a full guide.
If you are experiencing issues Emailing/Creating PDF’s please refer to: http://kb.reckon.com.au/issue_view.asp?ID=4897.
Thank you for your patience and understanding. We look forward to providing further updates post completion of full testing.
regards,
John
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