reckon is experiencing a problem and must be shut down

Clarice Lam
Clarice Lam Member Posts: 1 Novice Member Novice Member
edited October 2024 in Reckon Accounts (Desktop)
I have this error message comes up at least 3 times in a row for just entering the general journal. 

Comments

  • DebonAir
    DebonAir Member Posts: 387 Novice Member Novice Member
    edited May 2017
    I would run a rebuild and backup. See if that helps, sounds like a corruption of some kind.
    Can you use journals for any accounts or is it a specific account?

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,235 Reckon Community Manager Community Manager
    edited February 2017
    Sorry to hear that Clarice :( 

    Are you able to run a verify and rebuild on your data file to see if it helps to resolve the error for you?

    INFO -
    https://community.reckon.com/reckon/topics/how-to-verify-data-and-rebuild-data-for-a-company-data-fi...

    The above is info related to Reckon Accounts Hosted as you have indicated both Hosted and Business Range on the thread.

    Let me know how you get on

    Cheers
    Rav
  • Jeffrey Arana_7451558
    Jeffrey Arana_7451558 Member Posts: 27 Novice Member Novice Member
    edited March 2017
    Hi Clarice, it could be other factors as ours is fine at the moment. Would you be able to post the error screenshot here to describe it more? Cheers.
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