Personal Plus 2017 stops working, not responding
Stephen Appledore
Member Posts: 5 Reckoner 
Recently upgraded to Personal Plus 2017.
Since installing it freezes or Stops Responding.
I have uninstalled and re-installed a few times with no success.
I have Windows 10 installed and all updates are current.
Since installing it freezes or Stops Responding.
I have uninstalled and re-installed a few times with no success.
I have Windows 10 installed and all updates are current.
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Comments
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Hi Stephen,
Very sorry to hear that, which version did you upgrade from?
Were there any symptoms such as what you've described previously?
During your uninstall/reinstall troubleshooting, did you perform a 'clean' uninstall/reinstall on any of those occasions? If not, could you please try the process outlined here - http://kb.reckon.com.au/issue_view.asp?ID=4333
Let me know how you get on
Cheers
Rav0 -
Can't help mate, but the problems with this is getting beyond the joke. It's about ti,me they sat up and took us all seriously.0
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Hello
No i did not have any symptoms previous to upgrading to 2017.
My previous version was Personal Plus 2015
I have followed the instructions explicitly from the link you have provided, I will let you know how things go in a few days.
Thank you0 -
Ive followed the instructions that Rav has provided, hopefully this fixes the issue.0
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Hello Rav,
Unfortunately the issue still remains, it is still randomly freezing/'Program Not Responding'.
Very frustrating.
Is there any 'Fixes'/updates available?
Regards
Stephen0
This discussion has been closed.