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set closing date not working

mariamaria Member Posts: 19
edited July 15 in Accounts Hosted
am using Reckon Accounts Enterprise and trying to set the closing date, but when i click the button nothing happens.  Am in single user mode, is there something else i'm mean to do before i can close the periods?  
thanks for any help

Comments

  • John GraetzJohn Graetz Member Posts: 1,652 ✭✭
    edited July 15
    Hi Maria.  As there is more than one button to click on for this process, which one is not working?  Are you able to give a bit more information please?
    John L G
  • mariamaria Member Posts: 19
    edited November 2017
    Hello John, the button that is not work in the 'Set Date/Password' under the 'Company Preferences' tab (Edit/Preferences/Accounting/Company Preferences)
  • Robyn Kelly (Partner)Robyn Kelly (Partner) Accredited Partner Posts: 534
    edited September 2019

    Maria I have found you have to be logged in as the Admin user.  A message does not pop up if you are an other user other than Admin, nothing happens at all!

    Try logging in as Admin user.

    Regards

    Robyn Kelly

  • mariamaria Member Posts: 19
    edited November 2017
    Thanks Robyn!
    I tried your suggestion and it works, thanks so much, it was doing my head in pressing the button and nothing happening  :)
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