set closing date not working

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maria_9343200
maria_9343200 Member Posts: 14 Reckoner Reckoner
edited October 2024 in Accounts Hosted
am using Reckon Accounts Enterprise and trying to set the closing date, but when i click the button nothing happens.  Am in single user mode, is there something else i'm mean to do before i can close the periods?  
thanks for any help

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  • John Graetz
    John Graetz Member Posts: 1,591 Reckon Hall of Famer Reckon Hall of Famer
    edited July 2020
    Hi Maria.  As there is more than one button to click on for this process, which one is not working?  Are you able to give a bit more information please?
    John L G
  • maria_9343200
    maria_9343200 Member Posts: 14 Reckoner Reckoner
    edited November 2017
    Hello John, the button that is not work in the 'Set Date/Password' under the 'Company Preferences' tab (Edit/Preferences/Accounting/Company Preferences)
  • Robyn Kelly (Partner)
    Robyn Kelly (Partner) Accredited Partner Posts: 413 Accredited Partner Accredited Partner
    edited September 2019

    Maria I have found you have to be logged in as the Admin user.  A message does not pop up if you are an other user other than Admin, nothing happens at all!

    Try logging in as Admin user.

    Regards

    Robyn Kelly

  • maria_9343200
    maria_9343200 Member Posts: 14 Reckoner Reckoner
    edited November 2017
    Thanks Robyn!
    I tried your suggestion and it works, thanks so much, it was doing my head in pressing the button and nothing happening  :)
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