hosted dpi resolution

DebraMDebraM Member Posts: 17
edited February 13 in Accounts Hosted
Well I have a new laptop and the text is very blurry when I open my file unless I zoom down to 80%, which is then too tiny to read.  It would seem from the hours of trying to find a fix (including phoning Reckon Technical Support) that the DPI resolution is too much for Reckon Hosted.  There is a sort of a fix as per this post http://kb.reckon.com.au/issue_view.asp?ID=5569
Except that for Reckons Hosted you don't have a shortcut or program icon anywhere.  Any suggestions?  It is very annoying as I had no choice but to buy a new laptop as my 2.5 yo one was dying, but when you do with just the latest Windows 8 and a high resolution graphics card coming out on all computers, you can't even do your daily work without a headache. 
 

Comments

  • ShaneShane Reckon Staff Posts: 560
    edited February 13
    Hi Debra,

    The only things I can suggest is to adjust your display settings until you find the best resolution in Hosted.  You can also try increasing and decreasing the browser zoom%.  There are no settings inside the application itself that control display.

    Regards,
    Shane.
  • JennyJenny Member Posts: 33
    edited January 2018
    Hi Debra
    Its better with Windows 10.
  • DebraMDebraM Member Posts: 17
    edited November 2017
    Thanks Shane, but this has been tried on every possible setting and also had to get our computer tech guy out (paid bill) and he couldn't find a solution or even happy medium.

  • DebraMDebraM Member Posts: 17
    edited November 2017
    Thanks Jenny.  This is very helpful as this was the only thing we thought we could try but nice to have a bit of evidence that this might be the right move.

  • DebraMDebraM Member Posts: 17
    edited November 2017
    Edit: I typed Windows 8 .... should be Windows 7

Sign In or Register to comment.