Can't log in: message hosted-connectv82.reckon.com is currently unable to handle this request. HTTP

graham wright_1255248
graham wright_1255248 Member Posts: 8 Novice Member Novice Member
edited March 2020 in Accounts Hosted
Can't login

Comments

  • CJ See
    CJ See Member Posts: 3 Novice Member Novice Member
    edited March 2020
    I have the same problem and after writing to support by email, there was no reply. It has been 48 hours since my last communication with Reckon. They have very poor technical support service.
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,235 Reckon Community Manager Community Manager
    edited August 2018
    Hi Graham & CJ,
    Does this issue occur if you try logging into Hosted on another browser as a test?

    Which browser are you currently using?
    Try clearing your browser cache and cookies, close the browser and then retry. Does it work?
  • graham wright_1255248
    graham wright_1255248 Member Posts: 8 Novice Member Novice Member
    edited August 2018
    Thanks Rav, I usually use Chrome but had the same result on Edge & Firefox.  Funnily enough, it has now sorted itself out, but will take your advice.
    Cheers
    Graham
  • CJ See
    CJ See Member Posts: 3 Novice Member Novice Member
    edited August 2018
    Hi Rav,

    I have tried using Safari and it works. However, even after I clear the cache for Chrome, the problem still exists. So, I don't know if the problem is browser related or otherwise.

    cjsee
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