I can't email direct from Reckon again, how do I fix this? Also is there a list of emails I have se

Nicole CookNicole Cook Member Posts: 2
edited August 2019 in Accounts Hosted
I can't email direct from Reckon again, how do I fix this? Also is there anywhere that I can check to see a list of emails I have sent through Reckon?

Comments

  • RavRav Administrator Posts: 9,807 Administrator
    edited November 2018
    What is happening specifically when you try to email from Reckon Accounts Hosted?
    Where in the process is it failing for you? Are you getting an error message? If so, what is it?


  • Nicole CookNicole Cook Member Posts: 2
    edited November 2018
    Hi, No error message at all, it looks just like the email has gone through.  I only realised there was a problem yesterday when a customer requested a statement along with three invoices and I went into Reckon and "sent" them and then the customer rang two hours later to ask where they were.  I then printed and scanned and sent them manually so to speak so I know that my email system is working and that the correct email address is recorded in Reckon.  I have tested it this morning and it is still not working so now I am very concerned as to how long I have been sending emails of invoices etc and the customer has just not been receiving them.  Is there a "log" or something of emails sent through Reckon?
  • RavRav Administrator Posts: 9,807 Administrator
    edited November 2018
    Has the recipient confirmed that it hasn't been diverted into their Spam/Junk email folder? Are you aware if the recipient has added the Hosted email address as a 'safe sender'? (exact name/function will depend on their email program)

    Are you aware if this is occurring to just this one recipient or others/all customers?

    Are you able to test by sending an outbound email from Reckon Accounts Hosted to yourself and confirm if you are able to receive it successfully?

    In terms of an email log, Reckon Accounts Hosted creates a text log file for the last 5 days. More info here -
    How to locate the message ID of a failed email in Reckon Accounts Hosted
  • ZappyZappy Accredited Partner Posts: 4,429 ✭✭✭
    edited August 2019
    There is no email tracking. Its a serious problem. It should be fixed
  • STST Member Posts: 15 ✭
    edited November 2018
    I set up an email account that all of my Reckon emails are copied to automatically.
    That way if a customer claims they haven't received an email I can forward it from my email account.

    To set up in Reckon Hosted go to Edit / Preferences / Send Forms / Company Preferences/ Bcc 
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