*RESOLVED* Reckon Accounts Hosted - Login issue (24 January 2019)

Rav
Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
edited January 2019 in Accounts Hosted
Hi everyone,

We're currently investigating an issue where some users are experiencing trouble launching Reckon Accounts Hosted services.

Early indication shows that some users may be reaching a black screen after logging in.

We're investigating this issue at the highest priority and sincerely apologise for the inconvenience caused.

Further updates and information to follow


ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

Comments

  • Gemma White
    Gemma White Member Posts: 20
    edited January 2019
    This reply was created from a merged topic originally titled is anyone having issues connecting to reckon hosted at present. Log in issues hosted
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited January 2019
    Apologies Gemma, some users are encountering issues when attempting to launch Hosted services at the moment. We're looking into this as we speak.
    I'm really sorry for the inconvenience this is causing at the moment.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited January 2019
    ~ UPDATE - 3:00PM ~

    Hi everyone,
    We're currently assessing the origin of this issue and it looks to be isolated to a specific file server, FSS07. We're continuing investigation work into other file servers as well along with solutions.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited January 2019
    ~ UPDATE - 3:07PM ~

    Hi again everyone,
    Our teams have performed some remedial work which we believe will resolve this problem.

    Can you please attempt to login and launch Reckon Accounts Hosted now and confirm?
    Please note, you may experience some slowness due to a high number of users trying to login at the same time.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Linda Longbottom_9926082
    Linda Longbottom_9926082 Member Posts: 1
    edited January 2019
    Im back on YAH - now i can finish the pays!!
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited January 2019
    Awesome to hear Linda, thanks so much for letting me know and really sorry for the hassle.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.