*RESOLVED* Reckon Accounts Hosted - Login issue (24 January 2019)

RavRav Administrator Posts: 9,799 Administrator
edited January 2019 in Accounts Hosted
Hi everyone,

We're currently investigating an issue where some users are experiencing trouble launching Reckon Accounts Hosted services.

Early indication shows that some users may be reaching a black screen after logging in.

We're investigating this issue at the highest priority and sincerely apologise for the inconvenience caused.

Further updates and information to follow

Comments

  • Gemma WhiteGemma White Member Posts: 31
    edited January 2019
    This reply was created from a merged topic originally titled is anyone having issues connecting to reckon hosted at present. Log in issues hosted
  • RavRav Administrator Posts: 9,799 Administrator
    edited January 2019
    Apologies Gemma, some users are encountering issues when attempting to launch Hosted services at the moment. We're looking into this as we speak.
    I'm really sorry for the inconvenience this is causing at the moment.
  • RavRav Administrator Posts: 9,799 Administrator
    edited January 2019
    ~ UPDATE - 3:00PM ~

    Hi everyone,
    We're currently assessing the origin of this issue and it looks to be isolated to a specific file server, FSS07. We're continuing investigation work into other file servers as well along with solutions.
  • RavRav Administrator Posts: 9,799 Administrator
    edited January 2019
    ~ UPDATE - 3:07PM ~

    Hi again everyone,
    Our teams have performed some remedial work which we believe will resolve this problem.

    Can you please attempt to login and launch Reckon Accounts Hosted now and confirm?
    Please note, you may experience some slowness due to a high number of users trying to login at the same time.
  • Linda LongbottomLinda Longbottom Member Posts: 1
    edited January 2019
    Im back on YAH - now i can finish the pays!!
  • RavRav Administrator Posts: 9,799 Administrator
    edited January 2019
    Awesome to hear Linda, thanks so much for letting me know and really sorry for the hassle.
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