User creation not sending email
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Beau
Member Posts: 7 Novice Member 
When I create a user and an employee in reckon one, the user doesn't receive an email to finish setting up an account.
I also created my accountant as a user and they also didn't receive an email.
I've followed the guide for creating a user which is easy but pointless if the user doesn't receive an email and hence cannot set up a password and hence can't log in.
We even tried logging in using office365 since the user account username is the same as a hotmail account and we got access denied. Why would access be denied if a user account has been set up?
I also created my accountant as a user and they also didn't receive an email.
I've followed the guide for creating a user which is easy but pointless if the user doesn't receive an email and hence cannot set up a password and hence can't log in.
We even tried logging in using office365 since the user account username is the same as a hotmail account and we got access denied. Why would access be denied if a user account has been set up?
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Comments
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have the users check their junk mail0
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Yep it's the first thing we did. I work with a Saas product and it's always the first thing checked when creating user accounts. I had to do a work around. I asked the user to select the option that password was forgotten. Reckon then sent a password reset email (didn't go to junk).
Pretty poor that I had to do a work around since email should have been sent on user creation.0
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