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User creation not sending email

Beau
Beau Member Posts: 7
edited April 2020 in Reckon One
When I create a user and an employee in reckon one, the user doesn't receive an email to finish setting up an account. 

I also created my accountant as a user and they also didn't receive an email.

I've followed the guide for creating a user which is easy but pointless if the user doesn't receive an email and hence cannot set up a password and hence can't log in.

We even tried logging in using office365 since the user account username is the same as a hotmail account and we got access denied. Why would access be denied if a user account has been set up?

Comments

  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 830 ✭✭
    edited April 2020
    have the users check their junk mail
  • Beau
    Beau Member Posts: 7
    edited April 2019
    Yep it's the first thing we did. I work with a Saas product and it's always the first thing checked when creating user accounts. I had to do a work around. I asked the user to select the option that password was forgotten. Reckon then sent a password reset email (didn't go to junk).

    Pretty poor that I had to do a work around since email should have been sent on user creation.
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