Printer not activated error code -30 after Windows 10 update

Charlene
Charlene Member Posts: 34 Reckoner Reckoner
edited October 2024 in Reckon Accounts (Desktop)
Since a Windows 10 update, my colleague receives the below error message when trying to email from Reckon Accounts Enterprise 2018. 
"Printer not activated, error code -30" 
Please refer to screenshot attached.

I have called Reckon and they wanted my colleague to run Reckon as Administrator which we want to avoid. 

My colleague has the following software:
Outlook 2016
Windows 10
Reckon 2018



image

Comments

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited August 2019
    You cant avoid it. You need local admin rights to run Reckon Kr
  • Charlene
    Charlene Member Posts: 34 Reckoner Reckoner
    edited January 2019

    Hi Kevin, all users within our company send emails from Reckon without using Admin permissions! Why do we need Admin permission now?

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited January 2019
    Charlene you only need admin rights to the local directory. You do not need to be logged in as admin. This is all laid out in the support note. You can call me if you like 0407744914
  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited August 2019
    Hi Maria, I have a HP printer. And an Epson printer. And a Kyocera printer. But I don't have a brother printer.
  • Cathy Purcell
    Cathy Purcell Member Posts: 6 Reckoner Reckoner
    edited August 2019
    Hi Kevin 
    I work remotely with PDPGuard & having issues with printers not "redirecting" 
    do you have any ideas please?  Using Windows 10 + Reckon Accounts Premier 2019
    Thanks

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