Duplication of my payroll run

Allison Bellinger Lagos · September 2019

Hi Everyone, due to a systems crash this morning I now have a duplication of my payroll Inofmratoin for this pay week. How can I delete the duplicated run??

Kris_Williams · September 2019

Can’t you just delete each of the duplicated payments for that payrun?

Allison Bellinger Lagos · September 2019

Hi Kris, I am sure I can but I am unable to see in the system how to do this. I do not normally do the payroll so I am trying to work out which part of the system I go to do this... Any guidance would be appreciated.

Allison Bellinger Lagos · September 2019

Got it..... Thanks

Kris_Williams · September 2019

Go to the bank account that pays the wages and delete the duplications. If you go to the chart of accounts you will see the bank accounts, double click on each one until you find the one the pays have come out of and click on the one you want to delete and press control D to delete

Lee-Anne Bosnakis · September 2019

Hi, I just did the same thing today! And the only thing you can do is Void each one. It’s under Employees and then void it will come up with a list of items you need to void. Select each and hit void. Hope that is what you are wanting to do. Thanks

Allison Bellinger Lagos · September 2019

Perfect, thank you. Exactly what I was after.

Kris_Williams · September 2019

I just logged in, processed a pay, then deleted the pay cheque from the bank register, as Lee-Anne stated it only gave me the option to void the cheque, which it did with no other questions. Then I went to the voided cheque and pressed Ctrl D and deleted it altogether. Again didn’t ask to void or delete anything else

Allison Bellinger Lagos · September 2019

Thanks Kris & Lee-Anne, all resolved...

payroll_shouse · August 2022

Hi - we have a duplicate payrun (using payroll only Reckon1) and have only made one bank payment via aba. file - How do I delete the duplicate payrun (both for same amounts and both are the same journal number) please?

thanks

payroll_shouse · August 2022

New to R1 payroll and we have terminated a few employees (added term date in employment tab) however the employees still appear in the active employee list - is it just a matter of making the employee inactive(which we have just assumed and done) please advise if this is correct or we need to do another step/s

thanks

Kris_Williams · August 2022

In Reckon One you have to undo the pay run and then delete it. Yes just make terminated employees inactive

payroll_shouse · August 2022

Hi Kris, thanks so much, I will action

payroll_shouse · August 2022

Hi I have tried to undo the payrun and it advises me to check the payment attached

Do I have to start at the end (last transaction in process: bank payment) and undo the bank payment then work forward to the payroll and delete from there as this is taking me around in circles? Please advise - thanks

There is only one bank payment made but x 2 journals with same ID and same details - very confused now