GATEWAY: FAILED AUTHENTICATING USER TOKEN

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited July 2018
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    Hi Daniela,
    Just curious, have you noticed any improvement (or not) since making this setting change?
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  • SUE GREEN
    SUE GREEN Member Posts: 27 ✭
    edited July 2018
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    fingers crossed - but have not had ANY problems since making the change
  • Daniela Cea
    Daniela Cea Member Posts: 15 ✭
    edited July 2018
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    Hi Rav! Since I changed the settings I’ve had any problems!!! :)
  • Karen_7662872
    Karen_7662872 Member Posts: 6 ✭
    edited February 2019
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    I have exactly the same problem.  I leave Reckon for a few minutes, then come back, and I get the 'Gateway" error message.  It's very frustrating.  I am on a Mac using Firefox

  • estela
    estela Member Posts: 7 ✭
    edited June 2019
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    Hi,
    I have been having the same issue as these people, for the last 2 months now.  It is literally kicking me out every 5 minutes when I am in quickbooks hosted.  How do I fix this as I simply can;t work like this.

    Thanks
    Estela
  • Robyn Kelly (Partner)
    Robyn Kelly (Partner) Accredited Partner Posts: 474 Accredited Partner Accredited Partner
    edited June 2019
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    What anti-virus program are you using Estela?  I had a client a couple of weeks ago and we had to allow the server site on their anti-virus program.
    Regards, Robyn Kelly
  • NarellePaterson
    NarellePaterson Member Posts: 111 ✭✭
    edited August 2019
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    I am having this problem  Gatewat: Failed... I am on Windows 10 / Chrome mine seems to happen when Reckon Hosted is left onscreen with no activity  It does not seem to just be opening other tabs that is the problem. I have only been using Hosted since July but this is annoying as I often have it up while attend to other work. Would the "fix" Rav mentioned above disabling a chrome feature work for this problem don't want to change anything if it's not going to help.

  • Glenda_7846464
    Glenda_7846464 Member Posts: 29 ✭✭
    edited October 2019
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    I am having these issues too, for the 2 weeks. It's happened 4 times today so far. I am using chrome.

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