Reckon One STP not working for new employee.

Lorraine_10469396
Lorraine_10469396 Member Posts: 1 Novice Member Novice Member
edited February 12 in Reckon One
The Employee is set up the same as the other employee so I have no idea what could be wrong.

Comments

  • Mario_10087432
    Mario_10087432 Reckon Alumni Posts: 51 Former Reckon Staff Member Former Reckon Staff
    edited February 2020
    Hi Lorraine, 

    Under Payroll>Employees, please open the concerned employee's record and check the following:
      • General tab
        • No special characters in first name and last name
        • Phone number has no special characters such as "+61". If there is a mobile number, separate it so the first box has 4 digits and the second box has 6 digits
        • Postal address is entered (including suburb, state and postcode)
          • Ensure the "State" is selected from the drop-down menu and you haven't typed in "Vic" instead of selecting "Victoria"
      • Employment tab
        • An employee number must be entered and it must be unique
        • If there is a "re-hire" date then remove it. E.g. an employee has a hire date, a termination date, then on the second line they have another hire date (remove this second hire date). Right now this causes problems. You can put this re-hire date in the "Comments" section in the first line for now.
      • Tax tab
        • A valid TFN is entered
          • Ensure the "State" is selected from the drop-down menu and you haven't typed in "Vic" instead of selecting "Victoria"
    (Source: https://kb.reckon.com.au/issue_view.asp?ID=5746)
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