Reckon One STP not working for new employee.
Options
Lorraine_10469396
Member Posts: 1 ✭
The Employee is set up the same as the other employee so I have no idea what could be wrong.
0
Comments
-
Hi Lorraine,
Under Payroll>Employees, please open the concerned employee's record and check the following:- General tab
- No special characters in first name and last name
- Phone number has no special characters such as "+61". If there is a mobile number, separate it so the first box has 4 digits and the second box has 6 digits
- Postal address is entered (including suburb, state and postcode)
- Ensure the "State" is selected from the drop-down menu and you haven't typed in "Vic" instead of selecting "Victoria"
- Employment tab
- An employee number must be entered and it must be unique
- If there is a "re-hire" date then remove it. E.g. an employee has a hire date, a termination date, then on the second line they have another hire date (remove this second hire date). Right now this causes problems. You can put this re-hire date in the "Comments" section in the first line for now.
- Tax tab
- A valid TFN is entered
- Ensure the "State" is selected from the drop-down menu and you haven't typed in "Vic" instead of selecting "Victoria"
0
Categories
- All Categories
- 6.4K Accounts Hosted
- 10 📢 Reckon Accounts Hosted - Announcements
- 5.9K Reckon Accounts (Desktop)
- 3 📢 Reckon Accounts Desktop - Announcements
- 1.3K Reckon Payroll 🚀
- 21 📢 Reckon Payroll - Announcements
- 21 Reckon Payroll Help Videos 🎥
- 21 Reckon Mate App
- 2.9K Reckon One
- 7 📢 Reckon One - Announcements
- 10 Reckon Invoices App
- 14 Reckon Insights
- 107 Reckon API
- 822 Payroll Premier
- 307 Point of Sale
- 1.9K Personal Plus and Home & Business
- 62 About Reckon Community