Online Share prices are incorrect

Paul Clarke
Paul Clarke Member Posts: 1 Novice Member Novice Member
edited May 8 in Personal Plus and Home & Business

Hi

Your price on Telstra shares is incorrect in the online download . It is 100 times the price. Telstra lookip code is TLS and yesterday closed at $3.08 A your online upload site said $222.73. This throws out your entire asset reports.

 Can you please fix it.

 Product is Reckon Accounts Personal Plus 2020 on Windows 10 platform

 Thanks

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Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,524 Reckon Community Manager Community Manager
    edited May 2020
    Hi Paul,

    I've just added Telstra ran an update in Personal Plus (I have the 2019 install) . Below are my results for the price download and I'll add my configuration as well. Are you able to compare?






  • Peter Jenke
    Peter Jenke Member Posts: 37 Reckoner Reckoner
    edited May 2020
    Just for reference.  I update my prices on line last evening and checked them again this morning.  Everything is ok
  • MarkR
    MarkR Member Posts: 32 Reckoner Reckoner
    edited May 2020
    This happens to me once or twice a year with the same share always (BLD). It also shows 100 times the value. I just change it manually. After a period of one to two weeks it corrects itself. Never been able to explain this. It is a problem on your system only, as Rav shows nobody else has this issue.


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