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    • Quickbooks file doctor admin password incorrect

    Jon_10073765
    Jon_10073765 Member Posts: 7 Novice Member Novice Member
    edited August 2019 in Reckon Accounts (Desktop)
    I've upgraded our system from Reckon 2013 to Reckon 2019. The data file and everything upgraded fine. My problem is I am unable to get the other computers on the network to connect to the main data file.

    I've followed the steps in sharing the folder and giving everyone full permissions (windows 10). I've then installed quickbooks file doctor and tried to get to check our data file. The problem is it asks for my admin username and password which I supply (i know it's correct as I tested it before submitting) but File doctor is unable to login as it keeps saying username and password is incorrect.

    I've then removed the password from admin and tried again with the same results. Any help would be appreciated!

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    Comments

    • Rav
      Rav Administrator, Reckon Staff Posts: 13,569 Reckon Community Manager Community Manager
      edited June 2019
      Hi Jon,
      I'm not familiar with QuickBooks Doctor as that looks to be an Intuit product/service rather than ours.

      My problem is I am unable to get the other computers on the network to connect to the main data file.
      What is happening here specifically and what is the configuration of the network you're running?
    • Zappy
      Zappy Accredited Partner Posts: 5,278 Accredited Partner Accredited Partner
      edited August 2019
      What is a QuickBooks file doctor? I've been using Reckon for 20 years and never heard of it
    • Zappy
      Zappy Accredited Partner Posts: 5,278 Accredited Partner Accredited Partner

      Ah nope, that's not correct. This is Reckon, not Quick books.

    • Kris_Williams
      Kris_Williams Member Posts: 3,764 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

      I used File Doctor many years ago when I was desperate to recover a file but can’t say I had a lot of success with it

    • Kris_Williams
      Kris_Williams Member Posts: 3,764 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

      I meant when it was Quickbooks, I think I still have the software on my old computer

    • Zappy
      Zappy Accredited Partner Posts: 5,278 Accredited Partner Accredited Partner

      Kris it has never worked. Ignore the post. I have a password removal tool but it will corrupt the encrypted credit card information stored in the file. Otherwise it works fine.

    • Kris_Williams
      Kris_Williams Member Posts: 3,764 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

      As I said I tried it but didn’t have much success

    • Zappy
      Zappy Accredited Partner Posts: 5,278 Accredited Partner Accredited Partner

      Not correct. Try again. Oh well

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