Reckon Hosted - customer paid to wrong bank account
Hi everyone,
We are running two businesses with two separate bank accounts - sometimes we have the same customers listed on both.
A customer paid an invoice into the wrong bank account the other day and I am wondering how to apply it (to the original invoice).
In order to reconcile the amount within the incorrect business/bank account, I have made a journal entry to deposit the payment. But now I am unsure how to deposit it into the account it was supposed to go to in order to 'Create customer payment' within Reckon. I have transferred the amount from the incorrect to the correct bank account, so... perhaps I could show this in Reckon via 'Deposit to' our Contra account and then process a transfer from Contra to the correct bank account bank?
Help please! 🤔
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I'm assuming each business has a separate RAH Company File ...?
In which case, rather than a Journal Entry, I would have just entered it as a "Make Deposit". You can post it to any account (eg the Contra account) then just enter a "Write Chq" to the other Business, from that same Bank Account, posting again to the same account as the deposit to offset/clear the amount. NB: NO Tax Codes !
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That makes it sounds a whole lot easier than I was thinking Shaz - thanks so much!
And yep - gotcha - watch tax codes! 👍️
Thanks!!
Glynis
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