Runtime Error on start up

Kerrie Wilson
Kerrie Wilson Member Posts: 6 Reckoner Reckoner

I am getting this message on start up & am unable to start Reckon . Any suggestions ?

Runtime Error!

Program: ...rogram Files ()x86)\Intuit\Reckon Accounts 2020\qbw32.exe

This application has requested the Runtime to terminate it in an unusual way.

Please contact the application's support team for more information

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Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,535 Reckon Community Manager Community Manager

    HI @Kerrie Wilson

    Is this a new install of Reckon Accounts you've put on your PC or have you been using it for a while now?

    Does the same message appear if you restart your PC and then attempt to launch the software?

  • Kerrie Wilson
    Kerrie Wilson Member Posts: 6 Reckoner Reckoner

    Hi Rav,

    I have been using Reckon accounts for years , this is the 2020 edition. Yes I get the same message no matter what I do, PC has been restarted many times & I have made sure all updates are correct.

  • Karla
    Karla Member Posts: 8 Reckoner Reckoner

    Hi Kerri,

    Did you end up getting an answer? I am having exactly the same issue ... I have also been using Reckon Accounts for a while (no new install) and I have tried to restart my PC without luck.

    Can anybody please help?

  • Kerrie Wilson
    Kerrie Wilson Member Posts: 6 Reckoner Reckoner

    Hi Karla,

    So far, yes it is now working. Reckon asked me to right click on the app/program and press 'run as admin'. Have closed and reopened the program all day & working fine. Hope this works for you.

  • Karla
    Karla Member Posts: 8 Reckoner Reckoner

    I tried that and it worked, thank you so much Kerrie!

  • Gillian_9673196
    Gillian_9673196 Member Posts: 55 Reckoner Reckoner

    Did anyone ever get an answer to this problem? Everything working yesterday then today this.....please I need to get some work done!

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  • Kerrie Wilson
    Kerrie Wilson Member Posts: 6 Reckoner Reckoner

    Hi Gillian,

    Yes, all good now. Reckon asked me to right click on the app/program and press 'run as admin'. Have closed and reopened the program all day & working fine. Hope this works for you.

  • Gillian_9673196
    Gillian_9673196 Member Posts: 55 Reckoner Reckoner

    Thanks Kerrie, that worked a treat.

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