Inactivity Logout Constantly

PivacadminPivacadmin Member Posts: 11

Why does Hosted continually log me out - If I dont enter anything for a couple of mins, system logs me out due to inactivity - this is ridiculous!!!

It evens does it whilst I am backing up which causes untold grief


SO WHY DOES IT CONSTANTLY HAPPEN??

Comments

  • John GraetzJohn Graetz Member Posts: 1,718 ✭✭✭

    I don't have an answer for you, but I have noticed over the past few weeks that this has become very common for me too, compared to what it used to be.

    John L G

  • PivacadminPivacadmin Member Posts: 11

    Love to get an answer from Reckon Hosted people themselves - it is totally ridiculous!!! As one of our files is quite large and when I do a backup it freezes because Ive been logged out


    Someone from Reckon please answer this

  • Acctd4Acctd4 Accredited Partner Posts: 1,389 ✭✭✭

    @Pivacadmin Rav has commented on this in another thread (where you've also posted):

    Reckon are aware - seems likely due to the volume of Users upgrading at the same time - & investigating so hopefully they'll be able to resolve it soon! But yes ... in the meantime, very frustrating 😫

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper *** (specialising EXCLUSIVELY in Reckon Accounts / Reckon Accounts Hosted!)

    * Regd BAS Agent (No: 92314 015) * ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

    (NB: Please mark your post as Accepted Answer/Answered if I have been able to resolve your query as this helps others when seeking solutions!)

  • PivacadminPivacadmin Member Posts: 11

    Hi I asked this question the other day and on my thread you will see another user is asking the same question


    It is nothing to do with today's overload but it is a constant daily happening - constantly being logged out day in and day out every single working day

  • Acctd4Acctd4 Accredited Partner Posts: 1,389 ✭✭✭

    @Pivacadmin Apologies ... I thought you were specifically referring to today

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper *** (specialising EXCLUSIVELY in Reckon Accounts / Reckon Accounts Hosted!)

    * Regd BAS Agent (No: 92314 015) * ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

    (NB: Please mark your post as Accepted Answer/Answered if I have been able to resolve your query as this helps others when seeking solutions!)

  • John GraetzJohn Graetz Member Posts: 1,718 ✭✭✭

    Shaz. My comment also related to my experiences over the last few weeks with many sessions terminated. Strangely enough, today is so far a good day from that perspective, despite what else is going on with the slowness.

    John L G

Sign In or Register to comment.