Accounts crashing when importing Payroll
I see this problem was noted in June 2019 but I can't see any resolution. I spoke to Tech support who emailed me a answer which doesn't work. Employee numbers being different. Help
Best Answer
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@stevec21 It’s the ATO that require the consistent Employee No. in order for their data matching to work. Therefore, an employee’s number shouldn’t be changed, even when re-hired 😬
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! *** Bookkeeping & 1-on-1 customised software Training/Troubleshooting ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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Answers
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Do you Verify your Company File regularly? I'd recommend doing this & running the Rebuild 3 times (3 times seems to be the magic number for a number of fixes!)
Both of these are found under the File (along top toolbar) dropdown menu > Utilities then select either Verify Data or Rebuild Data accordingly.
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! *** Bookkeeping & 1-on-1 customised software Training/Troubleshooting ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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I strongly support your notion of doing the re-build three times, Shaz. I have seen actual instances where problems were only fixed after that third re-build. As a matter of course, after I have completed an upgrade - both Hosted and Desktop, I always go and do my three re-builds. This is something that was suggested to us by Reckon many years ago.
John L G
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Thanks for this info, i do verify my data weekly but haven't done a rebuild in I don't know how long. I recently upgraded from an older version of accounts and this is the first time I'd had this problem. Ill give it a go tonight thanks again.
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Hi Shaz,
I did as recommended, still crashed.
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Hi Steve. Just to clarify, are you using Hosted or the Desktop version? If you are using the Desktop version, I have another suggestion for you. You should find the program icon on your desktop. Right click on it and select Run as administrator.
I am experiencing problems running the desktop version and opening the desktop version the way I have pointed out, has solved the problem. This may also assist you, in this instance.
John L G
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HI John,
I run the desktop version. I'll give that a run later tonight. Thanks
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Thanks everybody, Ive sorted it. Basically the newer desktop versions can't handle any discrepancy in the payroll data. I had to trawl through my employees and fix any duplications which caused a problem. Doesn't auger well if you rehire someone down the track and they get a new employee number. Names and Employee numbers can't be the different when you rehire.
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HI Shaz,
Yep i realised this all changed when STP came in although Payroll Premier allows you to duplicate still. My problme was i had old staff from over 10 years ago when tis wasn't an issue. Hand written EOM summaries meant no inconsistent employee numbers.
Thanks
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