Import Bank Statement Window Crashes

Daniel James
Daniel James Member Posts: 5 Reckoner Reckoner
in Accounts Hosted

I'm no longer able to import a QIF file from my bank. After selecting the file in the Import Bank Statement window and clicking OK the window crashes and simply disappears. No error message and no file imported into the Online Banking window. I've tried several new uploaded files in the event that it was a damaged file and no luck. I've also tried creating a new bank to import into but still no luck. I have only just upgraded to Hosted 2021! Any help is greatly appreciated.

Comments

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner

    The electronic banking centre is corrupted. You'll probably need to recreate it. Call me if you get stuck 0407744914

  • Daniel James
    Daniel James Member Posts: 5 Reckoner Reckoner

    Thanks Zappy. Your suggestion of downloading a QBO file directly from the bank instead of a QIF file, and importing it as a web connect file worked successfully. 🙏

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner

    Delighted Daniel. Im always happy to help where I can.

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