Unable to migrate data

Joanne_10861578
Joanne_10861578 Member Posts: 2 Novice Member Novice Member
edited January 2024 in Reckon Payroll

It keeps showing "ABN already registered" when the data is migrated from old STP app to the new Payroll app. Please help fix the issue.

ABN: 18 625 937 984

Thanks

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,222 Reckon Community Manager Community Manager

    Hi Joanne,

    Can you please give it another go now and let me know if its successful for you.

    Cheers

  • Joanne_10861578
    Joanne_10861578 Member Posts: 2 Novice Member Novice Member
    https://community.reckon.com/discussion/comment/20622493#Comment_20622493

    Hi Rav,

    No. It shows something went wrong. Please see the screenshot below.

    Somthing went wrong.jpg


  • Rav
    Rav Administrator, Reckon Staff Posts: 14,222 Reckon Community Manager Community Manager

    Hi Joanne,

    I've just had another look at your ABN on our end and it looks like the migration has actually gone through.

    Can you do me a favour and logout of the Payroll App and then close the app down in full ie. swipe it away from any other running apps on your phone.

    Once that is done, open it back up and login. Can you see your account and data normally after this?

    Let me know when you can

    Cheers

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