Connecting ReckonGovConnect STP

Hi

New company connecting ReckonGovConnect for first time and I'm receiving error message 'Business Phone does not match pattern

I've also tried to change details under 'Company and Advisor Info'. I can't change the telephone number for Company there despite it having a pen to change - name can only be changed.

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,314 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited August 2021

    Check the phone number in your RA file’s Company Info - Sounds like an issue with the format/characters entered in there.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Loretta Wisdom-Zagon
    Loretta Wisdom-Zagon Member Posts: 36

    Thanks Shaz. Why can't I change company telephone number under 'Company and Advisor'. If I then change from RA Company Info does that mean I have to establish another STP company/connection and then connect again with ATO?

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager

    Hi Loretta

    Where is this error message appearing? After sending through a submission OR when setting up the STP entity itself in GovConnect?


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  • Loretta Wisdom-Zagon
    Loretta Wisdom-Zagon Member Posts: 36

    Hi Rav

    Immediately after I try to submit first STP!

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager
    edited August 2021

    Thanks Loretta.

    Go back into Reckon Accounts and check the phone number listed in your 'Company Information' and remove any special/invalid characters from that field.

    Once that is done, recreate the STP file and submit it through GovConnect. The phone number that you see in the Company & Advisor section will update from that new upload as well.


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  • Loretta Wisdom-Zagon
    Loretta Wisdom-Zagon Member Posts: 36

    Thanks Rav. How frustrating :(

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,314 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    No, it’s pulling this info through from your RA file 😬

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Loretta Wisdom-Zagon
    Loretta Wisdom-Zagon Member Posts: 36

    Thanks so much Rav - worked a treat and submitted all my STP's! Another question! I'm raising the tax liability report and tax summary report through 'Manage Tax' on desktop and finding the tax payable through these reports is different to tax payable on balance sheet at same date. What could these issues be?

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,314 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    @Loretta Wisdom-Zagon The tax reports are reporting the liability amounts only whereas the balance sheet reports a running balance (eg including payments made)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Loretta Wisdom-Zagon
    Loretta Wisdom-Zagon Member Posts: 36

    Thanks Shaz so I can rely on the tax summary report to lodge BAS rather than cross reference with BS?

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,314 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited August 2021

    If you're reporting on an Accruals basis, the tax reports will only match the BS providing no payments were made before the end of that period.

    Yes, the Tax Code Summary report is the most accurate & the easiest to identify BAS label totals from.

    If there are any anomalies on there (including any tax codes with a hyphen - eg NCG-S - which indicates that you've used a sales tax code on a purchase, or vice versa!) run the Tax Detail reports also.

    I also recommend viewing the above in conjunction with the Tax Code Exception report to check for any transactions that have inadvertently been entered with no tax code.

    For W1 (Adjusted Gross Wages) & W2 (PAYG Tax W/Held), I use a modified Payroll Summary

    If you pay PAYG Instalments (eg periodic income tax) , a modified P&L set to display applicable Income accounts only, will provide you with the correct T1 income figure.

    I have the above as a Memorised Group of BAS Reports generated, modified & saved as per my specific entity's BAS requirements (eg Cash v Accrual, Qtrly v Mthly etc) 😊

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Loretta Wisdom-Zagon
    Loretta Wisdom-Zagon Member Posts: 36

    Thanks Shaz. What would you suggest then for cash basis?

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,314 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Still as above.

    (Some people like to use Clearing accounts to clear the liabilities out each month - Personally, I prefer to leave them as is because they're still owed!)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)