How to restore attachments

Tom Milbourne Member Posts: 5 Reckoner

August 2021 in Personal Plus and Home & Business

Hi I'm using RA 2016.

When I restore a backup, my attachments don't restore.

Any suggestions would be welcome.

Cheers Tom

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Comments

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  Michael Sandner Member Posts: 13 Reckoner

  August 2021

  If you restore from a compressed backup file, the attachments arent included.

  Is that what you are doing?

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  Tom Milbourne Member Posts: 5 Reckoner

  August 2021

  Hi Michael

  
  

  Yes, that is what I'm doing.

  If I untick "Backup to a compressed..." will that include attachments?

  Cheers Tom

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  Michael Sandner Member Posts: 13 Reckoner

  August 2021

  I believe that is the way it works.

  I gave up saving attachments years ago because of this

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  Rav Administrator, Reckon Staff Posts: 14,209 Reckon Community Manager

  August 2021

  @Tom Milbourne

  I'll link a help guide below which contains some info and steps regarding this -

  https://help.reckon.com/article/gwo730yyzv-kba-4739-there-are-no-attachments-available-message-when-restoring-a-backup-in-reckon-personal

  
  

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  Tom Milbourne Member Posts: 5 Reckoner

  August 2021

  Hi Rav

  
  

  Thanks I'll try that.

  Cheers

  Tom

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