STP Finalisation incorrect

Janet_8603581
Janet_8603581 Member Posts: 4 Novice Member Novice Member
edited August 2021 in Accounts Hosted

A pay run was duplicated prior to year end and the STP finalisation was completed. The pay run has now been deleted in Reckon Hosted. What are the steps to be taken to fix the STP finalisation.

Comments

  • swakhlu01 .
    swakhlu01 . Member Posts: 366 Reckon Star Reckon Star

    From the problem description it appears you are using Reckon Accounts Hosted and not the Single Touch Payroll app which is the cateogry this post has been created. Please clarify. Also it might be clearer if you please describe the steps taken to delete the duplicate payrun considering the EOFY STP had already occured.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Hi Janet,

    Something to keep in mind is, STP is reported on a Year to Date basis only so if the two payruns you sent were identical to each other then the YTD balances will be the same ie. the totals won't be doubled.

  • Janet_8603581
    Janet_8603581 Member Posts: 4 Novice Member Novice Member

    Hi Rav & swakhlu01

    Thank-you for responding.

    The client is using Reckon Hosted and the year to date totals are inflated in the STP Finalisation reporting by the duplicated payrun. How do I amend the STP Finalisation to agree with what was actually paid to the employees.

  • swakhlu01 .
    swakhlu01 . Member Posts: 366 Reckon Star Reckon Star

    You have to run an update event -

    https://help.reckon.com/article/zln8k3u29s

    Also refer -

    https://help.reckon.com/article/12uecj5nod-update-event


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