Getting Online Share Prices causes error message

233890
233890 Member Posts: 2 Novice Member Novice Member
in Personal Plus and Home & Business
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How to fix the above message - have paid renewal May 21 and there are no outstanding invoices

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Hi @233890

    We might need to take a closer look into what's happened there. Have you installed the new 2022 edition of Reckon Personal Plus/Home & Business?

  • 233890
    233890 Member Posts: 2 Novice Member Novice Member

    We cant update it as we cannot get the link to work online when we click on it - there seems to be multiple script errors - which happened 2 years ago as well - currently we have 2020 version, even though we have paid up 2022.

    Can you send a direct weblink that we can use to update to the correct version and I think that fixed the problem last time.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    You can download your software by logging into the Members Area linked below with your Customer ID & PIN.

    Once you've logged in click on 'Download Software' on the left and select which version you'd like to download from the list that appears on-screen. You'll also find your required installation key details on the same page after download.

    https://members.reckon.com/


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