STP Error - Submission not approved

Lynne_8946547
Lynne_8946547 Member Posts: 99 Reckoner Reckoner
in Reckon Accounts (Desktop)

The submission I made to STP mid December has not been approved. The status is Error.

STP error.jpg

When I click "here" this is the message that comes up:

STP error1.jpg

I have never had any problems before and all subsequent submissions have been accepted, so I'm not sure whether I should be concerned or not?

Any help would be appreciated.

Thankyou

Lynne🤔

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Hi Lynne,

    This particular message comes back from the ATO when their SBR2 service which handles STP transmissions from all providers is either down for maintenance or experiencing issues etc.

    You've mentioned that your subsequent submissions have been sent through successfully so your balances have already been updated (Single Touch Payroll is reported on a YTD basis only) and there is no further action required.

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