Issues with company file in new upgrade

NishSal
NishSal Member Posts: 1 Novice Member Novice Member
in Accounts Hosted

We have two companies setup on Reckon Accounts Hosted and multiple users with their own profile logins and Passwords.

At the time of upgrading to the new 2022 version, I followed the same steps to setup both companies through restoring from a backup.

One company is working fine.

But the other one doesn’t work properly. It can only be opened using my Profile logins. If anyone else from our staff login with their own credentials then it doesn’t open.

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Comments

  • Zappy
    Zappy Accredited Partner Posts: 5,225 Accredited Partner Accredited Partner

    Are you sure you don't have the file in single user mode?

  • Kris_Williams
    Kris_Williams Member Posts: 4,183 Reckon Hall of Famer Reckon Hall of Famer

    I have never had to restore from a backup, click on 2022 version, it does a backup then opens file in latest version

  • Zappy
    Zappy Accredited Partner Posts: 5,225 Accredited Partner Accredited Partner

    Youre on the ball Kris

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