Renewal date

Kris_Williams
Kris_Williams Member Posts: 4,277 Reckon Hall of Famer Reckon Hall of Famer
in Accounts Hosted

Where can you see the renewal date of Reckon Hosted in the control panel or the program itself?

Comments

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner

    K,

    You know I just checked and I dont think you can. It has my card expiry date but I can't see the renewal date. This is odd

    Let me know what you find.

    And have an amazing Sunday

    K

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,208 Reckon Community Manager Community Manager

    Hi Kris

    Go into the Hosted control panel, click on Manage Users, select your User ID and you'll be presented with information including your expiry date.

    Old screenshot but should look something like the below

    image.png


  • Kris_Williams
    Kris_Williams Member Posts: 4,277 Reckon Hall of Famer Reckon Hall of Famer

    Thanks, the one place I didn’t go!

  • Kris_Williams
    Kris_Williams Member Posts: 4,277 Reckon Hall of Famer Reckon Hall of Famer
    edited September 2022
    534CAB4B-4F3C-4700-8775-880846646669.jpeg

    Does this mean it has been renewed- and what happens if it didn’t get renewed on time, would the files still be there pending payment, or would they be lost, except for downloaded backups?

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner

    Rav Hi. I'd forgotten that it's a silly place to have it. Not intuitively obvious at all. It's not like you'd stumble over it. Perhaps we could fix this

    Please and thank you

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,208 Reckon Community Manager Community Manager

    Hi @Kris_Williams

    Just checked in with the Customer Service team around this and if a payment option (credit card) has been loaded on the Hosted account the renewal will occur automatically around 9pm on the renewal date. I'll link some info below on how to add a payment option to the Hosted account.

    In the case of this specific account, the team have also let me know that its been renewed successfully.


    https://community.reckon.com/discussion/8028475/how-do-i-add-a-payment-option-to-my-reckon-accounts-hosted-account


    and what happens if it didn’t get renewed on time, would the files still be there pending payment, or would they be lost, except for downloaded backups?

    In regard to the above, if it doesn't get renewed on time the Hosted account goes into an 'expired' status. The files/data will remain intact as we know there are instances where things get lost in the shuffle and a renewal can get missed etc. The Hosted T&C's mention that files will get deleted after 30 days from the expiry.

  • Kris_Williams
    Kris_Williams Member Posts: 4,277 Reckon Hall of Famer Reckon Hall of Famer

    thanks Rav, yes there are payment details entered, hopefully all good

Categories