🛑 Incorrect tax display in pay run creation screen - Payroll App & Web - **RESOLVED**

Rav
Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
edited January 3 in Reckon Payroll
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Incorrect tax withheld displaying when creating a pay run

Hi everyone,

We're currently investigating reports of incorrect tax withheld displaying on the pay run creation screen. You may encounter an inflated tax figure on the specific screen where you enter your pay items such as earnings, allowances, super etc.


Please note, the incorrect value only appears on that screen however the correct tax value is recorded in the pay run and will be sent to the ATO as part of your STP submissions.

You'll be able to verify this on the employee pay run details screen which is the next screen after tapping Done (see example below). You can also confirm this via the Payroll Summary report within the app/web.

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Our teams are working on rectifying this as we speak and we expect it to be solved very shortly. Apologies for the confusion this has caused so far.

I'll post further updates and info below as soon as possible.

______________________________________________________________________________

THIS ISSUE IS RESOLVED - 30/3 10:40am

PLEASE CLICK HERE FOR INFORMATION

Merry Christmas & Happy New Year everyone! 🎅🎆

I'm on leave from 23 December and back on deck again January 6th.

If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    ** UPDATE **

    Hi everyone

    Our dev team have identified the cause of the display issue on the pay run creation screen and are working on putting together a solution at the moment which will hopefully go through testing later today.

    I'll keep you posted with more info on this as soon as I receive it.

    Thanks for your patience everyone.

    Cheers

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited March 2023

    ** UPDATE **

    Hi again everyone

    Our dev teams are in the process of testing a fix for the display issue at the moment. Fixes for the pay run creation screen where the tax display is off has been tested which looks very promising. The team is now moving forward to testing other areas and components in the software service to ensure we tick off all areas.


    If everything goes well and there aren't any unforeseen surprises in the tests then we're aiming to have it released tomorrow morning.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    ** UPDATE **

    Morning everyone

    I'm very happy to let you know our teams have deployed a fix for the display issue affecting tax withheld on the pay run creation screen.

    This has been applied to the backend infrastructure and is now live.

    There is no app update required however you may need to close your app down in full ie. swipe it away from any other running apps on your phone and then reopen for it to refresh.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

This discussion has been closed.

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