Stp 2 payroll report to ATO showing error

Michael O'Connor_7053891
Michael O'Connor_7053891 Member Posts: 24 Reckoner Reckoner
in Accounts Hosted

1/. My payroll STP2 for all staff not being accepted by ATO.. They show error but I can't find what error is??

2/. I am paying workcover for 1 employee . there reported STPs is showing zero


Please help


Mick

Comments

  • klaura
    klaura Reckon Staff Posts: 501 Reckon Staff Reckon Staff

    Hi @Michael O'Connor,

    Can you send us a screenshot of the error message? This will help us check what causing the issue. You may click on the here Button under ATO status to see the error message.

    image.png


    Kind regards,

    Karren.png
  • Michael O'Connor_7053891
    Michael O'Connor_7053891 Member Posts: 24 Reckoner Reckoner
    Screenshot (2).png

    This is a screenshot of the error message

  • klaura
    klaura Reckon Staff Posts: 501 Reckon Staff Reckon Staff

    Hi Michael O'Connor,

    Based on the error message from ATO, the phone numbers are entered incorrectly. Check the company info and employee profiles. Once fixed, try to submit the STP again.

    image.png


    Kind regards,

    Karren.png
  • Michael O'Connor_7053891
    Michael O'Connor_7053891 Member Posts: 24 Reckoner Reckoner

    Thank you very much.. This has now worked out

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