Can't edit payrun or access employee data in Reckon Payroll
When I click on an employee I get 500: Internal Server Error; when I click on the edit symbol next to an employee's name in the pay run a blank screen appears with 3 blue dots but then nothing happens (the three blue dots just disappear after a while).
Answers
-
We've just released a new update to Reckon Payroll to fix a few bugs. Can I get you logout of Reckon Payroll and then log back in and try again.
Let me know if the same behaviour persists after that.
0 -
Unfortunately that didn't resolve it...
0 -
Thanks for trying @Coralie Van Wilder, we're looking into this at the moment. Apologies for the hassle its causing you at the moment âšī¸
I'll keep you posted on this as soon as I have an update from my dev team.
2 -
Hi Rav
We are experiencing the same issue also when trying to edit an employee's details.
Haven't done a payrun yet so not sure if we are having issues with that bit as yet.
We will follow your comments on this post to see when resolved.
0 -
Hi guys
Really sorry for the trouble this is causing, our teams are looking into this right now. I've created a separate announcement in relation to this issue and I'll post updates there as soon as they're available.
I'll link it below -
đ¨ 500 Server Error & Blank screen when editing a pay run - Reckon Payroll (5 September)
2
