Amending leave on a paid pay run
I created a pay run and status is paid. I have sent to STP yet. i want to amend someone leave. It will allow me to revert to draft but it will not change from paid to draft. Am i doing something wrong?
Answers
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Dear @Angela_10863853 ,
There shouldn't be anything prohibiting you from reverting the payrun so long as you are selecting "Revert to Draft".
Are you seeing any errors appear in the top-right-hand corner?
Kind regards,
Alexander McKeown
Reckon Senior Technical Support
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20180 -
I am getting no errors when clicking on revert to draft. It says successful but the pay run still shows paid it does not actually revert to draft.
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Dear @Angela_10863853,
Could you please provide me with your email via direct message so I can check this record on our systems?
There may be something happening on the back end that we need to check out.
Kind regards,
Alexander McKeown
Reckon Senior Technical Support
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20180 -
As you can see, it shows that it was successful but the left hand side payrun is still showing Paid not Draft and I cannot edit
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@Angela_10863853 This is after going into Options -> Revert to Draft?
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20180 -
Im a little confused. Not sure how all this chat works.
Yes after reverting to draft in options, is says revert successful but the payrun still says paid. I cannot edit.
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Reckon Staff 