Unable to access Reckon Payroll

JLDORA
JLDORA Member Posts: 6 Novice Member Novice Member
edited September 2023 in Reckon Payroll

Hi there,

Is there anyone who can help me to find out the issue?

I transfer from Reckon One to Reckon Payroll, but it said I do not have permission.

See attached.

Thanks in advance.

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Comments

  • klaura
    klaura Reckon Staff Posts: 493 Reckon Staff Reckon Staff

    Hi JLDORA,

    Check the branch number field in your Reckon One book by going to Settings ➡ Book Settings ➡ Branch Number

    image.png


    If your ABN does not have a specific branch number the default is 001.

    Please ensure there is a valid entry in this field and it matches the branch number for your existing STP entity in GovConnect and select Save.

    Also, please check if your ABN in your Reckon One book has spaces

    image.png


    Kind regards,

    Karren.png
  • JLDORA
    JLDORA Member Posts: 6 Novice Member Novice Member

    Hi Klaura,

    All fixed. It's very helpful.

    Thanks for your quick response.

    Much appreciate.

    Regards.

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