Cannot switch to single-user mode - causing trouble for upgrade to Reckon 2023

KristyCraker
KristyCraker Member Posts: 1 Novice Member Novice Member
in Accounts Hosted

Please assist to sort out below error message, it keeps happening when I tried to switch to single-user mode for a backup. Without the backup completion I could not go further for STP Phase 2.

Please help URGENLTY!


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Kind regards

Xin

Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,209 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited September 2023

    Run the Verify Data then run Rebuild Data THREE times (for someone reason, 3 Rebuilds fixes a lot of issues!)

    These options are under the File dropdown menu > Utilities ☺️

    (It might be worth viewing the QBWin.log file (under that View Report link) as this may help identify what’s causing it)

    Shaz Hughes.png

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  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner

    You can upgrade without performing a backup.

    Send me an email

    kevin@zappy.com.au

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