Bounced Payment

Wendy_10862352
Wendy_10862352 Member Posts: 27 Reckoner Reckoner
in Accounts Hosted

Hi,

In August one payment out of a group payment (12) made to the bank has bounced back into our bank account. When I open the reject transaction in our online banking it brings up the whole group transaction, so I don't know which supplier it is as all of them are for the same amount! I have checked the bank accounts for each supplier against what I have in Reckon but they are correct.

Is there a way I can reconcile the month of August 2023 and deal with this early October? I will have to get the authorised person to speak to the bank to receive more information.

Any help would be appreciated as I am behind in my work and I have spent ages trying to work this out. It is hard when I don't know who the creditor is.

Wendy

Answers

  • Kris_Williams
    Kris_Williams Member Posts: 4,278 Reckon Hall of Famer Reckon Hall of Famer
    edited September 2023

    I would just enter the deposit and post to a clearing account for now (can be an expense account called Contra) at least that’s what I use

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,216 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited September 2023

    @Wendy_10862352 Have you not received any Supplier statements that may help to identify which payment didn’t go through ? (Even if you don’t have Statements for all of them, the ones you do have should help eliminate which Suppliers it wasn’t 😬)

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  • Wendy_10862352
    Wendy_10862352 Member Posts: 27 Reckoner Reckoner

    Hi Shaz,

    I have not received any supplier statements unfortunately. Because we deal with not for profits it is very rare to receive any.

    Wendy

  • Wendy_10862352
    Wendy_10862352 Member Posts: 27 Reckoner Reckoner

    Thanks Kris. It looks like I will need to do that. Thank you.

    Wendy

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