Bounced Payment

Question

Hi,

In August one payment out of a group payment (12) made to the bank has bounced back into our bank account. When I open the reject transaction in our online banking it brings up the whole group transaction,  so I don't know which supplier it is as all of them are for the same amount! I have checked the bank accounts for each supplier against what I have in Reckon but they are correct.

Is there a way I can reconcile the month of August 2023 and deal with this early October? I will have to get the authorised person to speak to the bank to receive more information.

Any help would be appreciated as I am behind in my work and I have spent ages trying to work this out. It is hard when I don't know who the creditor is.

Wendy

Wendy_10862352 · Answer

Thanks Kris. It looks like I will need to do that. Thank you.

Wendy

Wendy_10862352 · Answer

Hi Shaz,

I have not received any supplier statements unfortunately. Because we deal with not for profits it is very rare to receive any.

Wendy

Acctd4 · Answer

@Wendy_10862352 Have you not received any Supplier statements that may help to identify which payment didn’t go through ?  (Even if you don’t have Statements for all of them, the ones you do have should help eliminate which Suppliers it wasn’t 😬)