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    • Unable to mark as paid payrun

    Nors
    Nors Member Posts: 2 Novice Member Novice Member
    edited January 2024 in Reckon Payroll

    Keeps coming up you have one archived employee or inactive employee.Have done two payruns in last two months with no problem

    Answers

    • Tanvi_kataria
      Tanvi_kataria Reckon Staff Posts: 388 Reckon Staff
      edited October 2023

      Morning @Nors

      Please provide us with the email address that you use to login to the Reckon Portal in a private message. Also, if you can share the book with technical support so we can investigate for you.

      Please find the attached screenshot of how to share for your reference -

      image.png

      You can message me directly and will have a look for you. 😊 Thank you!


      Regards

      Tanvi

    • Reeta
      Reeta Reckon Staff Posts: 207 Reckon Staff

      Hi @Nors,

      Could you please check if you have any super funds assigned to an employee that is set to inactive status ?

      If so, please re-activate that super fund and try mark as paid.

      Hope that helps. Let us know the outcome.


      Kind Regards,

      Reeta

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