Super

Kathyd
Kathyd Member Posts: 128 Reckoner Reckoner
in Reckon Accounts (Desktop)

I am receiving a message for some reason this week advising Super is not set at 11%. I have gone through all the Super Funds and they all appear as 11%. I ahve not changed anything. Is there a report to run to pin point what this message is referring to? The Super In Payroll Liabiliites is also set to 11%.

image.png

Would appreciate your help in this matter

Thanks Kathy

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,959 Reckon Community Manager Community Manager

    Hi @Kathyd

    Perhaps this info from the FAQ might help?

    Let me know how you get on

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,123 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hi @Kathyd

    This is usually due to having an Inactive Super Payroll Item that’s therefore still set to an older % rate.

    Show the Inactive ones & just edit the applicable one accordingly ☺️

    Shaz Hughes.png

    Email | Website | Google Reviews | Facebook Reviews

  • Kris_Williams
    Kris_Williams Member Posts: 4,197 Reckon Hall of Famer Reckon Hall of Famer

    So when you look at your payroll items do the super ones show 11%, check any that might be inactive too

    IMG_2206.jpeg


  • Kathyd
    Kathyd Member Posts: 128 Reckoner Reckoner

    Active & Inactive all indicate 11%

  • Kris_Williams
    Kris_Williams Member Posts: 4,197 Reckon Hall of Famer Reckon Hall of Famer

    I would do a data rebuild, under File - Utilities. And do it 3 times

  • Kathyd
    Kathyd Member Posts: 128 Reckoner Reckoner

    Di I need to Have a back up before doing this?

  • Kris_Williams
    Kris_Williams Member Posts: 4,197 Reckon Hall of Famer Reckon Hall of Famer
    edited October 2023

    It will backup before the rebuild, but if you want to backup yourself first no problem

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,123 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited October 2023

    @Kathyd

    If all else fails in identifying the cause (& you’ve definitely updated them all), it could just be a glitch so tick the checkbox to stop the pop up:

    IMG_4954.jpeg


    Shaz Hughes.png

    Email | Website | Google Reviews | Facebook Reviews

Categories