Is anyone else having trouble printing today?
Hi @Moana47
What is happening specifically when you attempt to print in Hosted at the moment? Are you encountering an error message? If so, what is it? A screenshot would be handy if possible.
Also, what are you attempting to print specifically? ie. invoice, report etc
Are you experiencing the same behaviour regardless of what you attempt to print?
trying to print an invoice
Iv logged off, logged on, cleared the logins, and now its up to 1666 second to print
Thanks for the screenshot đ It looks like there is a prompt/window open in the background that is awaiting action.
Try pressing Alt and Page Down or Alt and Page Up buttons to bring any windows in the background to the foreground.
Hopefully that helps.
So this prompt is new and part of your maintenance that was carried out over the weekend? Is this always going to be the case, if so how do I upload the font its asking for (btw we have arial rounded on our harddrive so its something missing in the reckon world)
What is the specific message in the prompt? A screenshot of that would be great.
I'm guessing its related to the info that is outlined in this help article -
Give the above steps a go and I believe this should resolve this for you in full but let me know how you get on.
So we need to do this for all our templates? Mine is saying a different font, but as I have been using it for years, it seems incredible that I now have to go into them and change them all
Hi @Glenys
Hold fire on this just for a bit, we've got the team looking into this at the moment.
More info to follow soon.
Edit: Separate announcement on this here -
Font error when printing in Reckon Accounts Hosted đ¨ī¸â ī¸
We are the same, we havent changed our templates or the fonts since we began using Reckon back in 2018. Why has this all of a sudden become an issue. I looked at the link, and its going to take a lot of time to go in and change the font to Arial Rounded (which is the default font of Reckon).
@Moana47 This is a new issue that has recently come to light following the minor changes for MS Office integration. Reckon are currently investigating to resolve it ASAP đŦ
https://community.reckon.com/discussion/8034709/font-error-when-printing-in-reckon-accounts-hosted-%EF%B8%8F-%EF%B8%8F#latest
Hi everyone,
The issue around the missing fonts is now resolved. Latest info/update from the main announcement below -
Check out the latest important info & announcements for Reckon Accounts Hosted
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