Reckon personal accounts launcher is not responding.

fslinden
fslinden Member Posts: 2 Novice Member Novice Member
in Personal Plus and Home & Business

Google chrome will not launch if tried at the same time.

i have been using Reckon personal plus for 20 years. After installing Microsoft Edge Reckon will not open. i have tried uninstalling and reinstalling Reckon but did not help.

i think it may be a Google or Windows problem but i cannot find anyone to help.

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,688 Reckon Community Manager Community Manager

    Hi @fslinden

    I'd recommend taking a look at the info and steps around the potential causes of launcher issues in the following help guide below👇

    https://help.reckon.com/article/2kfspx0ipm-kba-5442-dealing-with-quicken-reckon-accounts-launcher-has-stopped-working-problems


    In particular, ensure that your file name is less than 8 characters in length.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,541 Accredited Partner Accredited Partner

    If you like i can log in and have a look to see what the problem might be, call me later today.

    Private messeage me your Reckon ID and Pin

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • fslinden
    fslinden Member Posts: 2 Novice Member Novice Member

    Hi Rav, i have tried your suggestion many times already to no avail, i don't think it is a Reckon problem, i think it is to do with the search engine upgrade, Edge/Chrome. each time i try to open Reckon i am asked állow this app to make changes to your computer'.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,541 Accredited Partner Accredited Partner

    Hope you are happy with my response.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

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