MFA enabled in Portal but cannot sign into Hosted?

Question

I have been going around in circles trying to get help with support to sign in to Reckon Hosted.

MFA is enabled in Reckon portal but I cannot sign into Reckon Hosted on microsoft edge.

I have revoked the MFA in the portal and signed in again but with the same result.

I have also signed into google chrome to see if that works but no luck.

Any suggestions would be appreciated.

Julie · Accepted Answer

Hello Rev,

Thanks for the reply.

I have not signed into hosted yet since MFA took effect (I thought I was all set up with MFA by my bookkeeper)

the reply I get is:

An error occurred migrating the account to Portal. Error details: There was an error migrating the user to Portal.

when I click next on the box with the error it takes me back to the sign in page with no option to enable MFA.

Julie · Accepted Answer

I have also signed into Google Chrome to try if that works revoking and then enabling with no success.

Rav · Accepted Answer

Ok thanks for confirming Julie.

I think I can see what the issue is, and I've made a quick correction on our end.

Can you please give it another go when you have a chance and let me know how you get on?