why wont the "next" button work when trying to set up MFA

I have 2 Reckon hosted licenses 1 owner and 1 user. I have sucessfully set up MFA on my owner license.

I initally did set up MFA on the user license prior to 15th May however had the same issue with "NEXT" button when entering the MFA. So I revoked the MFA on the user license.

I now cannot log in to my user license as when asked to setp up the "NEXT" button doesn't go any further.

Deb

Accepted answers

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Alexis McKeown

Dear @debbieburke ,

When setting up your MFA, did you set it up via Authenticator app? Or did you set it up via SMS?

Which web browser are you using?

Let me know - I'm always happy to help.

Kind regards,

Alexander McKeown

Reckon Senior Technical Support

Reeta

Hi @debbieburke

Could you let me know which browser you're using? Have you tried using a different browser to see if the issue persists?

Kind regards,

Reeta

debbieburke

I set up via authenticator app using Google Chrome.

Any help appreiciated

Reeta

Hi @debbieburke ,

Thank you for your quick response.

Could you please ensure there are no Chrome extensions installed and clear your browsing history? Make sure that your Google chrome browser is up to date . If that doesn't work, please try using the Microsoft Edge browser and let me know the outcome.

Kind regards,

Reeta

debbieburke

Hi Reeta

No Luck still unable to get past the "NEXT".

Even on Microsoft Edge browser

Reeta

Hi @debbieburke ,

Could you please privately message me your contact details so that I can give you a call to further assist you in resolving the issue?

Kind regards,

Reeta

klaura

Hi debbieburke,

Do you manually enter the password while logging into your Hosted account, or do you use an application like password keeper?

Best regards,

Karren

Reeta

Hi @debbieburke ,

Thank you for your patience. I've informed our development team about the issue, and I'll be in touch with you as soon as I hear back from them.

Kind regards,

Reeta

Rav

Hi @debbieburke

Can I just confirm, are you a local admin on your PC? ie. do you have multiple Windows profiles on the PC you're using and if so, are you using the profile with admin permissions?

debbieburke

Hi Rav

Yes I am using a profile with admin permissions. There is only one profile on my computer.

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