Reckon Accounts Personal Plus 2021 - 'damaged scheduled transactions

MalO1949
MalO1949 Member Posts: 9 Reckoner Reckoner
in Personal Plus and Home & Business

I keep having to Validate my file to removed damaged transactions, but I have to repeat this action each time I use the program. How can I 'fix' the file?

Malcolm

Comments

  • MalO1949
    MalO1949 Member Posts: 9 Reckoner Reckoner

    I'm hoping someone might be able to help me? I'm continuing to have a problem with Personal Plus 2021 with damaged scheduled transactions, which I have to remove daily by Validating my file.

  • 672696
    672696 Member Posts: 8 Novice Member Novice Member

    I agree. I'm still having trouble with this as well. Transactions that havent been scheduled for years suddenly appear in the list. I too can only get rid of these many transactions by validating the file EVERY day! We use Account - Home and Business

  • Datarec
    Datarec Reckon Staff Posts: 1,386 Reckon Staff Reckon Staff

    Try the following:

    1. Make a backup OR a copy of your data file set (these are the file with the same name but different file extensions such as *.QDF, *.QEL, *.QSD, etc), ensure you know where the backup or copies have been placed
    2. Then click on the File menu, then File Operations then Copy
    3. Save the copy of the file to a different location or give the copy a distinctive name
    4. Perform a validate on the newly created copy of the data file
    5. Confirm whether the problem persists

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  • StephenH
    StephenH Member Posts: 28 Reckoner Reckoner

    Has anyone found a permanent fix for this issue.

    The above recommendation worked for a while but not any more - I am always left with rogue transaction that I cannot edit or delete.

    I am wondering if I pay to have technical support look at my file if I will get a permanent solution of if it would be a waste of money.

    As annoying as this issue is, I still have not found any other personal finance solution which handles personal finances & investments plus produce excellent reports to give to my accountant at tax time.

    Thanks,
    Stephen

  • 672696
    672696 Member Posts: 8 Novice Member Novice Member

    Stephen, I still have this problem as well and have to validate the file almost daily but Reckon says there is not a glitch??

    I too would change if I could find a suitable substitute product.

    Jenny

  • StephenH
    StephenH Member Posts: 28 Reckoner Reckoner
    edited February 9

    Good afternoon,

    Besides regularly saving the Data File set under a new name, has anyone yet found a permanent solution?

    Should I "Validate" or "Super-Validate" before or after creating the new Dataset or anything else.

    Are there any support people who have manged to get to the bottom of this annoying issue?

    This is becoming soooo, sooo FRUSTRATING….

    Thanks,
    Stephen

  • MalO1949
    MalO1949 Member Posts: 9 Reckoner Reckoner

    Hi Stephen (Reckon?),

    I followed your suggestions but unfortunately the problem (multiple damaged scheduled transactions) still exists. Many thanks for offering your advice.

    Malcolm

  • 672696
    672696 Member Posts: 8 Novice Member Novice Member

    I still find I have to do this pretty much every day as well. So annoying!

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