Super Guarantee not changing
Hi,
I went in and manually changed the % to 11.5 for each fund in the Payroll Item section but it did not follow through to the pay run so I had to manually change in there also for each individual.
It still shows 11% in each individuals employee set-up.
I am sure last year it went through no problems.
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Hi Jody
Did you receive the message prompt to update your super item to 11.5% and if so, did you select the Yes option?
Or did you not receive the message at all?
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No, I did not get that this year and last year it would not connect for me so I had to do it manually in the Payroll Item list and that worked.
This year it did not work even though it shows 11.5% in all the super payroll items.
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I only received a reminder on the Tax tables updating.
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Hi Jody,
Can you please try this out?
Edit → Preferences → General → Tick "Bring back all one time messages." then log out and log back in; then go to Payroll Centre.
Please let me know if you have any questions.
Thank you,
Nick
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I still only had a tax message pop up. But I still cannot work out why changing the % in each Super Payroll Item is not flowing through as it did last year.
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Ok, it took a bit of time but finally came up after the tax message and after another message.
This seems to have fixed the issue.
Thank you
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I have upgraded to 2024 and checked to see if the correct tax table information is in and yes 01.07.24 but I have had no messages at all. Tried the above bring back all "one time messages and still nothing" and super still at 11%?!?!?!?!?!.
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I am using Reckon Hosted and any help on this would be appreciated. Thank you
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Hi @Michelle_7070859 ,
Once you tried the above bring back all "one time messages", It might not pop-up right away. Can you please try verify data file after that log out and log back in; then go to Payroll Centre.
To verify company file.
Go to File → Utilities → Verify Data.
Hope this fixed your issue.
Thank you,
Nick
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Thanks I tried all that and nothing changed. No message still
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OMG I had all one time messages come back on other things which was annoying but the last message I clicked - my usual don't show me again and low and behold the next message was the Super. YAY success and said yes to be updated WOOHOO.
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I have the same problem and have tried all of the above. Looks like a common problem. Maybe Reckon has stuffed up this year. Never had a problem with the super message popping up at the beginning of the previous years.
I've changed the super payroll item to 11.5% and that didn't work, so now I've had to manually change every individual employee to 11.5%. Great fun when I have 100's of employees
Kim
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