RAH MFA
I am finding with this new feature, I am logging in first thing in the morning and it is not asking for the mfa.
After a period of time, usually a couple of hours, it is shutting down and when I log back in, it is asking me for MFA.
Shouldn't it be asking me for the MFA when I first log in each morning?
Comments
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Hi JO-ANNE_7327707,
MFA is valid for 24 hours and your session tokens are still active from a previous login, it explains why youβre not being prompted for MFA at your initial login this morning.
Best regards,
Karren
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okay, but why is the software shutting down?
That is not ideal.
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Hi JO-ANNE_7327707,
When you say software shutting down, do you mean it logged you off due to inactivity? Did you get a message similar to this?
Best regards,
Karren
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no, I didn't get that message. I was using the software and it shut down. It happens most mornings.
I login by 7am every morning, the software shuts down between 8am to around 9am each morning. The screen goes black.
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This is strange. Does it kick you off from the company file or shuts the Reckon Hosted down?
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RAH shuts down. I have to log back in.
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Hi JO-ANNE_7327707,
As you mentioned, it occurs almost every morning. There are a number of possible causes for this, including idle timeouts, and drop in internet connection. I suggest getting in touch with us
Contact Us | Reckon AU
if it occurs again so we can investigate it further as it happens real timeBest regards,
Karren
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Reckon Staff 