RAH MFA

JO-ANNE_7327707

I am finding with this new feature, I am logging in first thing in the morning and it is not asking for the mfa.

After a period of time, usually a couple of hours, it is shutting down and when I log back in, it is asking me for MFA.

Shouldn't it be asking me for the MFA when I first log in each morning?

klaura

Hi JO-ANNE_7327707,

 MFA is valid for 24 hours and your session tokens are still active from a previous login, it explains why you’re not being prompted for MFA at your initial login this morning.

Best regards,

Karren

JO-ANNE_7327707

okay, but why is the software shutting down?

That is not ideal.

klaura

Hi JO-ANNE_7327707,

When you say software shutting down, do you mean it logged you off due to inactivity? Did you get a message similar to this?

Best regards,

Karren

JO-ANNE_7327707

no, I didn't get that message. I was using the software and it shut down. It happens most mornings.

I login by 7am every morning, the software shuts down between 8am to around 9am each morning. The screen goes black.

klaura

This is strange. Does it kick you off from the company file or shuts the Reckon Hosted down?

JO-ANNE_7327707

RAH shuts down. I have to log back in.

klaura

Hi JO-ANNE_7327707,

As you mentioned, it occurs almost every morning. There are a number of possible causes for this, including idle timeouts, and drop in internet connection. I suggest getting in touch with us https://www.reckon.com/au/contact-us/ if it occurs again so we can investigate it further as it happens real time

Best regards,

Karren