RAH MFA

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JO-ANNE_7327707
JO-ANNE_7327707 Member Posts: 293 ✭✭✭
edited July 5 in Accounts Hosted

I am finding with this new feature, I am logging in first thing in the morning and it is not asking for the mfa.

After a period of time, usually a couple of hours, it is shutting down and when I log back in, it is asking me for MFA.

Shouldn't it be asking me for the MFA when I first log in each morning?

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  • klaura
    klaura Reckon Staff Posts: 145 Reckon Staff
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    Hi JO-ANNE_7327707,

     MFA is valid for 24 hours and your session tokens are still active from a previous login, it explains why you’re not being prompted for MFA at your initial login this morning.

    Best regards,

    Karren

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 293 ✭✭✭
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    okay, but why is the software shutting down?

    That is not ideal.

  • klaura
    klaura Reckon Staff Posts: 145 Reckon Staff
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    Hi JO-ANNE_7327707,

    When you say software shutting down, do you mean it logged you off due to inactivity? Did you get a message similar to this?

    Best regards,

    Karren

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 293 ✭✭✭
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    no, I didn't get that message. I was using the software and it shut down. It happens most mornings.

    I login by 7am every morning, the software shuts down between 8am to around 9am each morning. The screen goes black.

  • klaura
    klaura Reckon Staff Posts: 145 Reckon Staff
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    This is strange. Does it kick you off from the company file or shuts the Reckon Hosted down?

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 293 ✭✭✭
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    RAH shuts down. I have to log back in.

  • klaura
    klaura Reckon Staff Posts: 145 Reckon Staff
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    Hi JO-ANNE_7327707,

    As you mentioned, it occurs almost every morning. There are a number of possible causes for this, including idle timeouts, and drop in internet connection. I suggest getting in touch with us https://www.reckon.com/au/contact-us/ if it occurs again so we can investigate it further as it happens real time

    Best regards,

    Karren