Logging into the Reckon Portal and it says MFA not set up

Annette_8328831

I am trying to receive a code to log in to the portal and lodge stp but it's saying MFA not set up. I have been set up with MFA for years. I entered my recovery code but it says I have to set up MFA - same problem - not receiving code. I tried turning on/off flight mode as previously recommended but no change.

Comments

Hi @Annette_8328831,

Currently we are investigating this issue at the moment and hope to have it resolved as soon as possible. I do apologise for the inconvenience, and I can guarantee you this is a top priority for us to allow you access again.

Thank you and speak soon.

Cheers,

Lucas

Annette_8328831

Thank you for your help @Lucas. I look forward to hearing from you soon.

You're very welcome!

I just logged in with no problem

Annette_8328831

Thank you @Charley, the issue has been resolved by Reckon.

Hi,

As with everyone else I couldn't get into the STP portal yesterday.

This morning I get the Authenticator code and get in but the page is just spooling and goes no futher.

"Loading Company Data"

Can someone please help.

Working now, shut everything down and now works

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